Returns
Returns Policy
We want you to be completely satisfied with your purchases so please let us know if there is a problem, and we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sometimes there may be slight discrepancies in colour or design.
If for any reason you are unhappy with your purchase, please contact us as soon as possible at hello@dipandglow.com and we will email you a customer advice note. Then just return the item in its original condition (if possible in the original packaging), with your customer advice note, within 14 days of the date of receipt and we will refund the cost of the item or send you a replacement. Please note we are only able to replace identical products (requests for different styles acceptable), so if you wish to order additional items it will be treated as a new order.
The Dip and Glow Guarantee is in addition to your statutory rights.
If the product is defective in any way or has become damaged in transit, or if we sent you an item you did not order (an "incorrect" item), you must notify us in writing (an email will suffice) within 7 days the date of receipt. In the event of this you must email hello@dipandglow.com or write to us.
All item(s) must be returned to us within 14 days of the date of receipt. Please note we will not issue a refund or replacement until we have received the returned item. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.
We want you to be completely satisfied with your purchases so please let us know if there is a problem, and we can rectify the situation. Items are described and photographed as accurately as possible, but please note that sometimes there may be slight discrepancies in colour or design.
If for any reason you are unhappy with your purchase, please contact us as soon as possible at hello@dipandglow.com and we will email you a customer advice note. Then just return the item in its original condition (if possible in the original packaging), with your customer advice note, within 14 days of the date of receipt and we will refund the cost of the item or send you a replacement. Please note we are only able to replace identical products (requests for different styles acceptable), so if you wish to order additional items it will be treated as a new order.
The Dip and Glow Guarantee is in addition to your statutory rights.
If the product is defective in any way or has become damaged in transit, or if we sent you an item you did not order (an "incorrect" item), you must notify us in writing (an email will suffice) within 7 days the date of receipt. In the event of this you must email hello@dipandglow.com or write to us.
All item(s) must be returned to us within 14 days of the date of receipt. Please note we will not issue a refund or replacement until we have received the returned item. Nothing in this Returns Policy affects your statutory rights or your rights under any contract you may have with us.